Delivery Policy

Clouds Boutique offers shipping internationally. Orders will be processed and shipped within 48 hours (excluding holidays and weekends) from date of payment unless otherwise specified. Shipping fees are variable to weight and dimensions of product being shipped. Upon confirmation of address, shipping options will be quoted at check out. Proof of legal age, 19+, will be required on all shipments.

 

Refund Policy

Clouds Boutique will accept returns, refunds and exchanges for product that has not been opened and is in sealed, original packaging. Returns are accepted from 30 days of the date of purchase. A receipt/proof of purchase must be provided to complete a return. E-Juice and drip tips are considered to be a final sale item and will not be accepted for return or exchange due to hygienic reasons. 

 

Warranty for devices is specific to each manufacturer and will be handled on a case by case basis. Warranty is void if items purchased are not used in their intended manner.  Improper usage from failing to follow manufacturer operating instructions will void the warranty. Unauthorized modification to devices will void the warranty. Cross threading of devices is not covered under warranty. Damage due to devices being dropped is not covered under warranty.
 
If you would like to return a product, please fill in a RETURN FORM and a member of our team will be in touch within 2 business days.

Return Submission Form

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